Remote IT Support Case Study: PL Projects
How AJT’s comprehensive IT audit saved more than 60% for
PL Projects, without compromising on support
Company:
PL Projects, Halifax
Industry:
Project management consultancy
It Services provided:
Goldilocks IT support at a very reasonable cost. AJT were quick to understand our drivers as a small consultancy. They were open and transparent from the outset, patiently supportive and continuously professional. They seem to be big enough to keep my nerves calm but small enough to maintain a personal connection.
Andrew Pochin, Managing Director, PL Projects
The Challenge: Reduce remote IT support costs without compromising service & security for measurable savings
PL Projects is a project management consultancy based in Halifax, near Leeds. With a team of around 25 people, PL Projects wanted to turn its rising IT budget into a cost-effective investment that provides security and consistent up-time for the business.
Although outside our in-person support area of Brighton, Sussex and the South East, AJT Managed IT Services helped find a remote IT support solution that worked for PL Projects, without compromising on service.
Our solution: Comprehensive IT audit & free handover support
for seamless transition
Phase 1: Audit and planning
Firstly, we thoroughly audited PL Projects’ existing IT environment so we could confidently advise on any cost-saving opportunities or improvements to help their business.
- Free end-to-end audit of servers, Microsoft 365 licensing and support structure
- Identified significant savings on end user, server and network support
- Recommendations for optimised M365 licences, backups, and cyber security, including email and Extended and Managed Detection & Response (MDR & XDR)
Phase 2: Implementation
- Optimised Microsoft 365 plans to match business requirements – no over-spec, no under-licensing
- Migrated CRM from old server to new cloud-hosted server
- Week-long remote consultancy to liaise with incumbent for smooth transition
Free remote IT support consultation & preparation to support transition
To ensure there was no loss of service and that PL Projects’ business continued without disruption while IT support changed hands, we provided a week of free consultation. This gave us time to liaise with the incumbent IT support provider for a seamless transition and to recommend and implement fixes to the existing environment in preparation for the move.
Results: Improved remote IT support at reduced cost
PL Projects successfully transitioned its IT support to AJT Managed IT Services, resulting in significant cost savings and improved IT support,
Key benefits and results include:
- Cost reductions: 60%+ reduction in remote IT support and licensing spend – with no reduction in service
- More asset control: Domains, phone numbers and compute resources fully returned to PL Projects
- Reduced reliance on limited resources: No need to maintain servers themselves
- Zero downtime: Smooth handover from incumbent thanks to free consultation period
- Comprehensive IT support: No-compromise IT support delivered from 300 miles away – at a cheaper cost
High ROI
Many companies find that constant reactive support eats into their budgets and time. This often leads to more costly emergency work and upgrades. By outsourcing your IT Management to us, you can focus on what you do best – running your business, leave the IT to us and we will keep your business running smoothly.
Satisfaction Guaranteed
Our goal is to provide an experince that is tailored to your company’s needs. No matter the budget, we pride ourselves on providing professional customer service.