How AJT Managed IT Services Rebooted Lamb Building Chambers after lengthy downtime

We are so delighted to have transferred our IT support to AJT Managed IT Services. They are extremely friendly, knowledgeable and efficient. Their level of service is literally top class.
Gary Goodger, Senior Clerk, Lamb Building

Lamb Building Chambers is a well-respected barristers’ chambers with offices in Brighton and London. The team were facing multiple IT problems that were affecting the daily operations of the London chamber and causing major IT headaches. These included:

• Lengthy downtime. A lack of preventative maintenance was resulting in frequent outages and staff being unable to work for extended periods of time
• Avoidable hardware failure. A neglected service pack update had caused a critical hardware failure
• Performance bottlenecks. Uneven virtual machine distribution and a single 1gb/s network connection was creating significant performance issues and frequent SQL server dropouts
• Slow backups and replication. The congested network connection was also making data backups and replications unnecessarily tricky, further affecting productivity across the business

AJT Managed IT Services were recommended to Lamb Building Chambers by long-standing AJT IT support client, Old Bailey Solicitors. Being local to the Brighton office, Matt from the AJT Managed IT Services’ team was soon onsite, stepping in quickly to diagnose the root causes of the server and network issues. He then delivered a comprehensive solution that ensured a reliable, secure and high-performing IT environment. The solution included:

• Network optimisation: We increased network capacity by implementing Link Aggregation Groups (LAGs) across virtual hosts and switches, enabling the entire Lamb Building team to work seamlessly in the office and remotely
• Secure wireless: We also migrated the wireless network to a cloud-based controller and implemented separate public and private SSIDs, ensuring a secure environment for Lamb Building staff and guests, and helping to keep confidential client data secure
• Server hardware optimisation: Upgraded CPU and Disks to more appropriate parts to provide increased IOPS and bandwidth to datastores, and more cores to provide more compute to virtual machines
• Standardised infrastructure: We reorganised communication cabinets for improved organisation and access
• Ongoing preventative maintenance & onsite visits: Our IT support contract with Lamb Building Contractors includes regular maintenance and onsite visits to prevent future hardware failures and downtime

Since partnering with AJT Managed IT Services, Lamb Building Chambers now benefits from:

• Reduced downtime: Our proactive approach minimises downtime, allowing staff to focus on their core legal work
• Improved performance: Network upgrades have resulted in faster data transfer speeds and a more responsive IT environment
• Reduced costs: Lamb Building’s incumbent IT support suggested the only solution was to replace the existing server with an all-new one. However, the replacement parts and an extended warranty recommended by us reduced costs considerably
• Enhanced security: Secure wireless networks and regular maintenance safeguard sensitive client data
• Peace of mind: The barristers chambers is now able to rely on a secure IT infrastructure, with the team safe in the knowledge that should any issues arise, AJT will be onsite as quickly as possible to fix them